Shipping & Service Delivery Policy

1. Nature of Digital Service

MedPros provides 100% digital educational services. Our offerings include:

• Online Video Courses: Pre-recorded video lectures accessible through your account.
• Live Classes: Real-time interactive sessions conducted via Zoom or similar platforms.
• Mock Tests: Digital examination simulations for FCPS, MBBS, MDCAT, and other medical exams.
• Practice Quizzes: Customizable practice questions and assessments.
• Study Materials: Downloadable PDFs, notes, and supplementary resources.

There are no physical products, DVDs, books, or materials that require shipping or postal delivery.

2. Instant Access Delivery

Upon successful completion of your purchase, you will receive immediate access to your course or service:

• Immediate Activation: Your account is activated within seconds of payment confirmation.
• No Waiting Period: Unlike physical products, there is no shipping time or delivery delay.
• 24/7 Access: Once purchased, you can access your courses anytime, anywhere with an internet connection.
• Confirmation Email: You will receive an email confirmation with your purchase details and instructions to access your content.

3. Service Delivery Timeline

Our digital service delivery follows this timeline:

• Payment Processing: 1-5 minutes (depending on your payment gateway).
• Account Activation: Instant (within seconds after payment confirmation).
• Access Grant: Immediate access to course dashboard and content.
• Email Confirmation: Sent within 5-10 minutes of purchase completion.

If you do not receive access within 15 minutes of payment, please contact our support team immediately.

4. Account Setup and Access Requirements

To access your purchased courses and services, you will need:

• Valid Email Address: Used for account registration and communication.
• Password: Secure password to protect your account.
• Account Verification: Phone number verification may be required for security purposes.
• Device Registration: Your device will be registered for secure access to prevent unauthorized sharing.
• Login Credentials: Keep your username and password secure and do not share with others.

5. Technical Requirements

To ensure smooth access to MedPros services, please ensure your system meets the following minimum requirements:

Internet Connection:

• Minimum speed: 2 Mbps (5 Mbps recommended for HD video)
• Stable broadband or mobile data connection
• WiFi or 4G/5G mobile internet

Compatible Devices:

• Desktop/Laptop: Windows 10+, macOS 10.13+, Linux (Ubuntu 18.04+)
• Smartphones: Android 8.0+, iOS 12+
• Tablets: iPad (iOS 12+), Android tablets (8.0+)

Supported Browsers:

• Google Chrome (version 90+)
• Mozilla Firefox (version 88+)
• Safari (version 14+)
• Microsoft Edge (version 90+)

Additional Requirements:

• JavaScript enabled in browser
• Cookies enabled for login and session management
• Video player support (HTML5 compatible)
• For live classes: Microphone and webcam (optional for participation)

6. Course Content Delivery Schedule

Different courses may have different content delivery models:

• Instant Access Courses: All course content is available immediately upon purchase.
• Scheduled Release Courses: Some courses release chapters on a scheduled basis (e.g., weekly releases). This information will be clearly stated in the course description.
• Live Classes: Access is provided at the scheduled time of the live session, with recordings available afterward.
• Subscription Courses: New content is added periodically throughout your subscription period.

7. Access Duration and Subscription Periods

Your access to purchased content depends on the course type:

• Lifetime Access: Some courses offer unlimited access for as long as the course is available on our platform.
• Subscription-Based: Access is valid for the subscription period (e.g., 30 days, 90 days, 6 months).
• Limited Duration: Some courses may have a specific access period (e.g., until exam date).
• Live Classes: Access to live sessions is provided at scheduled times, with recordings available for the course duration.

The access duration will be clearly stated in the course description before purchase.

8. Service Availability

MedPros strives to provide 24/7 service availability:

• Platform Access: Our website and learning platform are available 24 hours a day, 7 days a week.
• Scheduled Maintenance: Occasional maintenance may be performed, typically during low-traffic hours (2:00 AM - 5:00 AM PKT). Users will be notified in advance.
• Downtime: While rare, unexpected technical issues may occur. We work to resolve any issues within 2-4 hours.
• Live Classes: Scheduled at specific times as announced in the course details.

9. Delivery Issues and Support

If you experience any issues accessing your purchased content:

• No Access After Payment: Contact support immediately if you don't receive access within 15 minutes of payment confirmation.
• Login Problems: Use the "Forgot Password" feature or contact support for assistance.
• Video Playback Issues: Check your internet connection, clear browser cache, or try a different browser.
• Missing Content: Contact support if you believe content is missing from your purchased course.

10. Device Management and Security

To protect course content and prevent unauthorized sharing:

• Device Limits: Your account may be limited to a specific number of devices for security purposes.
• Device Approval: New devices may require approval before accessing content.
• Suspicious Activity: Unusual login patterns may trigger security measures.
• Account Sharing: Sharing login credentials is strictly prohibited and may result in account suspension.

11. Digital Downloads

Some courses may include downloadable materials:

• PDF Notes: Study materials may be downloaded for offline viewing.
• Question Banks: Practice questions may be available in downloadable formats.
• Copyright Protection: Downloaded materials are for personal use only and may not be shared or distributed.
• Watermarked Content: Some downloads may include digital watermarks with your account information.

12. International Access

MedPros services are accessible internationally:

• Our platform can be accessed from any country with internet access.
• Content delivery is optimized for users in Pakistan but works globally.
• Some live classes may be scheduled according to Pakistan Standard Time (PKT).
• Users are responsible for ensuring compliance with their local laws regarding online education.

13. Customer Support

Our support team is available to assist with any service delivery issues:

• Email Support: support@medpros.pk
• Response Time: 24-48 hours during business days
• WhatsApp Support: Contact us via WhatsApp for urgent issues
• Technical Assistance: Help with login, video playback, and access problems

14. Changes to This Policy

MedPros reserves the right to modify this Shipping & Service Delivery Policy at any time. Changes will be effective immediately upon posting on our website. Significant changes will be communicated via email or platform notifications.

15. Contact Us